The Client Desk
How long is the creation process for an order?
Every piece in the DOM3N3CH3S collection is custom-crafted upon your request to ensure uncompromising quality. Following the formalization of your acquisition, a dedicated creation period of 2 to 7 business days is required. Once the piece meets our rigorous standards, it is immediately prepared for dispatch.
Can I modify or cancel my acquisition?
Due to the bespoke nature of our creation process, production commences shortly after your order is placed. You are provided a strict 30-minute window post-acquisition to request any modifications or a cancellation through our concierge. Once this brief period concludes, the order enters our production cycle and can no longer be altered.
How may I track the status of my order?
You will be kept informed throughout the entire journey of your acquisition. Upon the completion of the creation phase and dispatch of your item, a tracking confirmation will be sent to your registered email. You may also monitor your order’s progress in real-time through your DOM3N3CH3S profile or directly via our Order Tracking portal.
Will my items be delivered in a single package?
To ensure each piece receives the specialized attention it requires, components of your order may be crafted in different specialized ateliers. Consequently, your acquisitions may be dispatched separately to expedite delivery and maintain our quality standards. You will receive specific tracking details for each individual parcel as it is dispatched.
Which methods of payment are accepted by DOM3N3CH3S?
We facilitate your acquisitions through a comprehensive suite of secure payment options via our integrated gateway. You may formalize your investment using major global credit and debit networks, specifically Visa®, MasterCard®, American Express®, and Discover®. For a seamless and immediate checkout experience, we accept premier digital wallets, including Apple Pay®, and Google Pay®
Is my payment secure?
Every transaction finalized within the DOM3N3CH3S digital boutique is protected by uncompromising security measures. Our digital infrastructure utilizes advanced SSL encryption protocols, ensuring that your connection and data remain strictly confidential. Through our enterprise-grade payment gateway, your financial credentials are tokenized; this means your sensitive information never passes through or is stored on our local servers. We maintain the strictest level of global regulatory compliance (PCI-DSS Level 1), guaranteeing the absolute protection of your investment at every step of the acquisition.
Can I place an order using a bank card that is not my own?
Yes. To ensure the successful authorization of your acquisition, please provide the exact billing address associated with the financial institution of the cardholder.
How long will the delivery of my acquisition take?
Following the bespoke creation period, your piece is entrusted to our premium logistics network. Standard transit typically requires 3 to 10 business days, depending on your final destination. You will be provided with precise tracking details once the dispatch occurs.
Where does DOM3N3CH3S deliver?
We facilitate global delivery to ensure our pieces reach you wherever you reside. However, to maintain the security of your acquisitions, we are strictly unable to fulfill deliveries to PO boxes or freight forwarding services.
Is a signature required upon receipt?
Shipping costs are calculated dynamically during the checkout process. These valuations are based on the specific atelier dispatching your piece and your final delivery destination, ensuring absolute transparency before you finalize your investment.
What is the protocol if my package arrives damaged?
We advise you to carefully inspect your delivery upon arrival. Should you notice any discrepancy or visible tampering with the parcel, please document the condition and contact our concierge immediately for a swift and discreet resolution.
Can I return or exchange my acquisition?
Every piece by DOM3N3CH3S is bespoke and meticulously crafted specifically for you upon request. Due to the exclusive and custom nature of our production, we are unable to accept returns, exchanges, or issue refunds for changes of mind or incorrect sizing. We highly encourage consulting our detailed sizing guides prior to finalizing your investment to ensure a perfect fit.
What is the protocol for damaged or defective pieces?
We maintain uncompromising quality standards for every creation that leaves our ateliers. Should your acquisition arrive with a manufacturing discrepancy or transit damage, please contact Client Services within 14 days of delivery. You must include clear photographic documentation of the item and its packaging. Upon review, we will swiftly facilitate a replacement to honor our commitment to excellence.
How are authorized refunds processed?
In the rare event that a piece fails to meet our strict standards and a replacement is not feasible, a return of funds may be authorized at our discretion. Approved reimbursements are strictly credited back to the original financial instrument used during the checkout process. Please allow the standard processing times governed by your banking institution for the funds to fully reflect in your account.
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